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NDIS Executive Assistant
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Executive Virtual Assistant
NDIS Executive Assistant
About the Job
We are seeking a highly organized and detail-oriented NDIS Administrative Virtual Assistant to provide administrative support to our team. The ideal candidate will be responsible for managing front-office communications, coordinating participant onboarding, handling email correspondence, and maintaining schedules to ensure smooth daily operations.
Key Responsibilities:
- Serve as the first point of contact for participants, families, and stakeholders.
- Answer and respond to phone calls, emails, and inquiries professionally and promptly.
- Direct inquiries to the appropriate team members when required.
- Maintain a positive and professional client experience.
- Assist with the onboarding process for new NDIS participants.
- Collect, verify, and organize required participant documentation.
- Create and maintain participant records in accordance with NDIS compliance requirements.
- Coordinate onboarding appointments and follow-up communications.
- Monitor and manage shared inboxes.
- Respond to routine inquiries and escalate complex matters as needed.
- Organize emails into folders, prioritize urgent communications, and ensure timely responses.
- Draft professional correspondence on behalf of management and support coordinators.
- Schedule appointments, meetings, and participant consultations.
- Coordinate calendars for team members and service providers.
- Send appointment confirmations, reminders, and follow-up communications.
- Manage scheduling conflicts and reschedule appointments when necessary.
Required Skills & Qualifications:
- Previous experience in administrative, receptionist, or virtual assistant roles.
- Experience working within the NDIS sector is highly desirable.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Proficiency in Microsoft Office Suite, Google Workspace, and online scheduling tools.
- Ability to handle confidential information with professionalism and discretion.
- Strong attention to detail and ability to work independently.
- Familiarity with NDIS terminology, processes, and compliance requirements.
- Experience with CRM systems and participant management software.
- Ability to multitask and manage competing priorities in a fast-paced environment.
Benefits & Application Process:
- 100% remote work.
- Follow AU business hours, no graveyard shifts.
- Weekly pay through Wise every Tuesday.