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NDIS Claims & Administration Assistant
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NDIS Assistant
NDIS Claims & Administration Assistant
About the Job
We are looking for an experienced NDIS Claims & Administration Assistant to support an Australian NDIS provider with claims processing, invoicing, accounts administration, and payment follow-ups. The ideal candidate has hands-on experience working with NDIS providers and is confident using PRODA, PACE, and Xero.
Key Responsibilities:
- Process and submit NDIS claims through PRODA and PACE, ensuring claims are accurate and submitted within required timelines.
- Monitor claim outcomes, investigate rejected, unpaid, or delayed claims, and follow up as needed to ensure timely resolution.
- Manage participant invoicing, including preparing, issuing, and maintaining accurate invoices based on services delivered.
- Process and reconcile contractor invoices, ensuring amounts, services, and supporting documentation are accurate.
- Perform Xero accounts administration, including invoice and bill entry, payment preparation, account updates, and general bookkeeping support.
- Reconcile NDIS claims, participant invoices, payments, and accounts to identify discrepancies and maintain accurate financial records.
- Manage the accounts inbox, responding to payment, invoicing, and account-related queries and escalating issues when required.
- Maintain organized and up-to-date financial and claims records while following NDIS and client-specific processes.
Required Skills & Qualifications:
- Demonstrated experience working specifically with Australian NDIS providers.
- Strong understanding of NDIS claiming processes, participant billing, and payment cycles.
- Hands-on experience using PRODA and PACE for claim submission, monitoring, and issue resolution.
- Strong working knowledge of Xero, particularly invoicing, bills, payment preparation, and accounts administration.
- Experience handling participant invoices and contractor invoices.
- Experience with claims reconciliation and payment follow-ups.
- Strong attention to detail and accuracy when handling financial information.
- Excellent written and verbal communication skills.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Familiarity with Australian business and NDIS processes is highly preferred.
Benefits & Application Process:
- 100% remote work.
- Follow AU business hours, no graveyard shifts.
- Weekly pay through Wise every Tuesday.