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NDIS Administrative Assistant
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NDIS Assistant
NDIS Administrative Assistant
About the Job
We are seeking a highly organized and customer-focused NDIS Admin to support the day-to-day operations of our growing team. In this role, you will serve as a key point of contact for clients and support workers, managing schedules, coordinating bookings, maintaining accurate records, preparing invoices, and providing essential administrative support. The ideal candidate has excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Experience with ShiftCare, Xero, and Microsoft Office is highly valued, while previous NDIS experience is an advantage.
Key Responsibilities:
- Answer client inquiries via phone and email in a professional and friendly manner.
- Coordinate and relay tasks and updates to Support Workers via phone.
- Schedule and manage client bookings and appointments.
- Prepare and maintain staff rosters.
- Assist with new client intake, including collecting and processing required documentation.
- Follow up with clients regarding appointments, documentation, and service-related matters.
- Prepare, issue, and follow up on invoices to ensure timely payments.
- Maintain accurate client records and update internal systems.
- Provide general administrative support to the team as required.
Required Skills & Qualifications:
- Previous experience in an administrative, customer service role or NDIS experience is highly regarded.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office, ShiftCare and Xero.
- Ability to multitask and work independently.
- High attention to detail and commitment to providing excellent customer service.
Benefits & Application Process:
- 100% remote work.
- Follow AU business hours, no graveyard shifts.
- Weekly pay through Wise every Tuesday.