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NDIS Admin & Business Development
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NDIS Assistant
NDIS Admin & Business Development
About the Job
We are looking for a reliable, proactive, and organised NDIS Admin & Business Development Virtual Assistant to support a growing NDIS business. This is a unique opportunity for someone who can confidently handle day-to-day NDIS administration and operations while also helping the business establish its brand, generate referrals, and grow its client base. The role will initially focus heavily on invoicing, claims, rostering, and timesheet checking, with additional responsibilities across marketing, lead generation, and business development as the business grows.
Key Responsibilities:
- Manage and oversee staff rosters using ShiftCare.
- Check staff timesheets and hours against rosters and client services.
- Identify and resolve discrepancies in staff hours.
- Process and review contractor invoices for accuracy.
- Prepare and submit relevant Plan Manager claims following invoice processing.
- Ensure claims and invoicing are completed accurately and on time.
- Assist with setting up and integrating Xero into the invoicing and accounting workflow.
- Maintain accurate and organised administrative and financial records.
- Help establish efficient processes and systems as the business expands.
- Immediate priority are Invoicing, Plan Manager claims, rostering, and checking staff hours.
- Help develop and strengthen the business's branding and professional presence.
- Research and identify potential Support Coordinators and referral partners.
- Build and maintain a database of potential referral sources.
- Prepare and send professional introductory and marketing emails.
- Conduct lead generation and outreach activities.
- Follow up with potential referral partners and maintain relationships.
- Help develop a consistent marketing and business development process.
- Identify opportunities to generate referrals and grow the client base.
- Support the business in establishing a strong and professional market presence.
Required Skills & Qualifications:
- Previous experience in NDIS administration is highly preferred.
- Experience with ShiftCare is required or strongly preferred.
- Experience with Xero and invoicing/accounting processes.
- Understanding of NDIS invoicing, Plan Manager claims, and service administration.
- Strong attention to detail, particularly when checking hours, invoices, and claims.
- Excellent organisational and time-management skills.
- Strong written and verbal English communication skills.
- Comfortable communicating professionally with Support Coordinators and referral partners.
- Experience in lead generation, outreach, sales, or business development is a strong advantage.
- Proactive, resourceful, and able to work independently.
- Able to manage multiple priorities while maintaining accuracy and confidentiality.
Benefits & Application Process:
- 100% remote work.
- Follow AU business hours, no graveyard shifts.
- Weekly pay through Wise every Tuesday.